Returns & Exchanges

I hope you will greatly enjoy your new piece/s from Pip Wilcox Ceramics. However, if you are not entirely satisfied with your items then I can accept returns within 10 working days of you receiving them.

Please email me at immediately if you would like to send your order back. For any refund products must be returned unused, undamaged and in original packaging. Postage Costs are non-refundable. If you receive a refund it will have the postage costs deducted. In the unlikely event that you receive broken or damaged goods, please photograph the damage and send me an email within 2 days of receipt of goods to I take great care to package items securely so I hope this is never the case but will do everything I can to rectify the issue with a full refund or exchange. Unfortunately, I cannot cover return postage costs. Please note that the parcel is your responsibility until it reaches me so please ask for proof of postage from your post office.